- Sign up at www.openn.com.au or download the free Openn App via the App store or Google Play
- Input your pending bid. This doesn't have to be what you think the property is worth, you can start lower if you prefer
- Complete your terms for the owners consideration. These can include level of deposit, settlement date and any other terms that can be flexible. If the vendor agrees to your terms, your pending bid becomes a live bid and you'll be allocated your unique buyers paddle on the app. Most importantly you are now qualified and can't miss out on purchasing the property.
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FAQ's for Buyers
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FAQ's for Buyers
- Key benefits for Buyers
- How do I register to bid or observe?
- How do I bid on a property?
- Do I have to bid once registered?
- If the Final Bidding Stage starts early, what notice do I get?
- Can I wait and see how many others are bidding before I bid?
- If I win, when do I pay the deposit?
- How do I place my starting bid?
- Why has the Final Bidding Stage paused?
- What happens once my bid is accepted?
- How to place a bid in an Openn negotiation campaign
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FAQ's for Buyers
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FAQ's for Sellers
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FAQ's for Sellers
- Key benefits for Sellers
- Why should I sell my home with Openn Negotiation?
- Can I sell my property privately?
- Are we obligated to take the highest bid?
- Can a seller accept a cash offer over a subject to finance offer?
- I want to sell my home through Openn Negotiation
- Can I get a refund if my property doesn't sell?
- Can we set a minimum starting price?
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FAQ's for Sellers
- How Openn works
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Using Openn Negotiation
- Preparing for the appraisal
- Pre-Upload
- Uploading
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Web Portal Instructions
- Instructions for managing listings on web portals
- Web portal instructions after each bid is received
- Web portal instructions - before you have a bid
- Web Portal Advertising - Price Field examples
- Web Portal Advertising - Headline examples
- Web Portal Advertising - Property description area text
- How to improve the performance of your advertisement
- Online Auction feature with realestate.com.au
- Online Auction feature with Domain
- Managing buyer enquiries and home opens
- Managing Bids
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What to do when you have no bids
- What to do at launching a listing, to get your first bid
- What to do when you have no bids, 3-5 days after launch
- What to do when you have no bids, 7 days or more after launch
- Solutions when buyers are not enquiring at all
- Solutions when Buyers are enquiring but not inspecting
- Solutions when Buyers are inspecting but don't like the property at any price
- Solutions when Buyers are waiting to place a bid
- Before the Final Bidding Stage (FBS)
- The Final Bidding Stage
- After the Final Bidding Stage
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SMS & Email Templates
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Openn Negotiation / Auction
- Buyer price enquiry response (email)
- Confirm appraisal and prepare to discuss Openn (SMS)
- Following new bid on property to registered interest / unqualified buyers (SMS)
- Convert a listing to Openn after receiving a low offer (SMS/Email)
- Buyer price enquiry response (SMS)
- Reminder to interested buyers following enquiry (SMS)
- Confirm appraisal and prepare seller (Email/SMS)
- Instructions on how to bid (SMS/Email)
- Convert a stale listing to Openn (SMS/Email)
- Reminder to non-qualified bidders to register before FBS (SMS)
- Confirm bidder is now qualified to participate (SMS/Email)
- Have your seller help to get a better price (Email)
- What to do when you have no bids (SMS/Email)
- Preparation instructions for bidders before FBS (Email)
- Follow up on email sent to prepare Bidder for FBS (SMS)
- Preparing for the Final Offer Stage (Email)
- Openn Offers / Private Treaty
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Openn Negotiation / Auction
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Video Library
- General Marketing Videos
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Openn Negotiation Videos
- Video - Benefits for Buyers
- Video - Benefits for Sellers
- Video - Explainer for Buyers (Openn Negotiation demo)
- Video - The most exciting way to buy and sell real estate
- Video - Cyril, an 80 year old seller
- Video - Openn Negotiation Explainer for Buyers (Mandarin / Chinese)
- Video - Cyril’s Openn Negotiation experience as a seller
- Video - Openn Negotiation Buyer Timeline
- Video - Michelle's Seller experience
- Video - Preparing Buyers for the Final Bidding Stage
- Video - Meet Lindsay and Kim, the Buyers who became Sellers
- Video - Michelle's buyer experience
- Openn Offer Videos
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Using Openn Offers
- Pre-Upload
- Uploading
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Managing Offers
- How to instruct a buyer to place an offer
- How to progress an offer
- How to select the winner in an Openn Offer campaign
- Generating contracts to the winning buyer
- Updating Openn Offer listing to Under Offer / Sold
- Price transparency with Openn Offers
- Seller view in Openn Offers
- Minimum increments in an Openn Offer campaign
- The Final Offer Stage
- Video Tutorials
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Agent and Agency Admin
- 1. Getting started
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2. Managing a property
- Understand Transparency Settings
- Customise Your Offer Form
- Onboard Your Seller to Observe the Sale
- Assign a Team to a Property Listing
- Using the Observe Function
- Relaunch a Campaign
- Update Display Price After the Sale
- Documenting the Reserve Price on a Listing
- Update Openn Offer Campaign to Sold/Under Offer
- Copy a Listing
- Update a Property to Sold
- Send an Invitation to a Public Property Page
- View My Invoice
- 3. Managing offers and bids
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4. Finalising the sale
- Managing Bid/Offer Withdrawal in the Final Stage
- Pausing the Countdown Timer
- How to Change the Final Stage Date
- The Property Sold after Passing in at the Final Bidding Stage
- Creating and Managing Contracts
- How to Prepare and Send a Contract of Sale
- How to Create and Manage Contract Templates
- How to Send Other Documents for Signature
- How to Manage External Contacts
- How to Track Signatures and Documents
- How to Manage Recipients and the Signing Flow
- 5. Generating leads and appraisal
- 6. Managing your account
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7. SMS & Email Templates
- Preparation Instructions for Bidders Before FBS (Email)
- Reminder to Interested Buyers Following Enquiry (SMS)
- Convert a Stale Listing to Openn (Email/SMS)
- Confirm Appraisal and Prepare Seller (Email/SMS)
- Confirm Bidder Is Now Qualified to Participate (Email/SMS)
- Instructions How to Place an Offer (SMS)
- Have Your Seller Help to Get a Better Price (Email)
- What to Do When You Have No Bids (Email/SMS)
- Instructions on How to Bid (Email/SMS)
- Convert a Listing to Openn After Receiving a Low Offer (Email/SMS)
- Reminder to Non-Qualified Bidders to Register Before FBS (SMS)
- Buyer Price Enquiry Response (Email)
- Confirm Appraisal and Prepare to Discuss Openn (SMS)
- Buyer Price Enquiry Response (SMS)
- Follow Up on Email Sent to Prepare Bidder for FBS (SMS)
- Preparing for the Final Offer Stage (Email)
- Following New Bid on Property to Registered Interest / Unqualified Buyers (SMS)
- 8. Openn For Inspection
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Additional resources - video library
- How to Buy With Openn (Video)
- Benefits for Buyers (Video)
- Preparing for the Final Offer Stage (Video)
- Openn Negotiation Buyer Timeline (Video)
- Michelle’s Buyer Experience (Video)
- Meet Lindsay and Kim, the Buyers Who Became Sellers (Video)
- Why Buyers, Sellers and Agents Love Openn! (Video)
- Cyril, an 80 Year Old Seller (Video)
- Benefits for Sellers (Video)
- Openn Negotiation for Buyers (Mandarin / Chinese)
- What Is Openn? (Video)
- Openn Negotiation for Buyers
- Cyril’s Openn Negotiation Experience as a Seller (Video)
- The Most Exciting Way to Buy and Sell Real Estate (Video)
- Preparing Buyers for the Final Bidding Stage (Video)
- Michelle’s Seller Experience (Video)
- After 1 Year on the Market, “Sell Our Home in 1 Month or You’re Fired” (Video)
- Openn Offers for Agents (Video)
- Set Up Your Agent Link
- Openn Videos
- Openn Offers for Buyers and Sellers (video)
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Focus on using Openn Offers
- How to Select the Winner in an Openn Offer Campaign
- How to Progress an Offer
- Managing the Final Offer Stage
- Seller View in Openn Offers
- Getting Started With Openn Offers
- Openn Offers Walkthrough (Intro and Demo)
- How to Instruct a Buyer to Place an Offer
- Updating Openn Offer Listing to Under Offer/Sold
- Generating Contracts to the Winning Buyer
- Price Transparency with Openn Offers
- Minimum Increments in an Openn Offer Campaign
- Updating the Display Price After the Property Has Sold/Passed In
- Openn Offers Demo
- Using Openn Offers
- How to Upload to Openn Offers, Step by Step
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Focus on using Openn Negotiation
- Solutions When Buyers Are Not Enquiring at All
- What to Do When You Have No Bids, 3-5 Days After Launch
- How to Relaunch a ‘Passed In’ Listing
- Preparing Buyers for the Final Bidding Stage
- Agent Preparation for the Final Bidding Stage
- The Property Has Sold! What’s Next?
- Solutions When Buyers Are Inspecting but Don’t Like the Property at Any Price
- What to Do at Launching a Listing, to Get Your First Bid
- Getting Your First Bid (Dialogue)
- Solutions When Buyers Are Waiting to Place a Bid
- To Do After Each Bid Is Approved
- How to Extend the Final Bidding Stage
- Final Bidding Stage Diagnosis
- How to Accept a Sole Bidder
- What to Do When You Have No Bids, 7 Days or More After Launch
- Solutions When Buyers Are Enquiring but Not Inspecting
- Final Bidding Stage Advice With 1 Bidder
- Listing Documents and Agency Agreements (Openn Negotiation)
- Key Benefits of Openn Negotiation for Sellers (Dialogue)
- Preparing for the Appraisal
- During the Appraisal Checklist
- Convert a Listing to Openn Negotiation (Dialogue/SMS)
- Getting Started with Openn Negotiation
- Top 3 Tips to Remember When Starting Your Campaign
- How to Upload an Openn Negotiation Campaign, Step-By-Step
- When You Need to Enter the Reserve Price on Your Listing
- Instructions for Managing Listings on Web Portals
- Web Portal Instructions After Each Bid Is Received
- Web Portal Instructions - Before You Have a Bid
- Web Portal Advertising - Price Field Examples
- Focus on using Openn Tender
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Tutorials & How To
- How to Approve or Discontinue Agency Membership
- CRM Integrations
- How Can I Find My Invoice?
- How to Update Your Directory Profile
- How to Set Up Agency Default Terms
- How to Set Up Team Notifications
- How to Send an Invitation to Your Public Property Page
- How to Set Up Your Seller to Watch the Sale
- How to Edit a Listing
- How to Assign a Team to a Listing
- How to Copy a Listing
- Verifying Emails
- Buyer Experience Placing a Bid Before Creating a Profile on the App
- How to Reinvite a Withdrawn Buyer
- How to Withdraw a Leading Bid
- Bringing Forward the Final Bidding Stage (FBS)
- How to Change an Under Offer or Passed in Property to Sold
- How to Use the Auto Increment Feature
- How to Print a Property Report
- How to Create a “Just Listed” Graphic in Canva
- How to Set Up a Screen Recording
- How to Update Your Auctioneer Profile
- How to Set Up Your Agent Link?
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Marketing Resources
- Seller benefits (flyer and brochures)
- Mortgagee direct mail letter
- What is Openn for buyers (brochure)
- Will Ainsworth case study
- A Certified Agent is now selling in your area (print outs)
- Home Open / OFI QR Code Template Flyer (brochure)
- Buyer Timeline (brochure)
- Sales methods compared explainer (brochure)
- Openn logos and guidelines
- Certified Openn agent marketing graphics
- Sold with Openn stickers
- 4 years on the market, property sells in 30 days with Openn negotiation
- Real-time buyer competition, achieving $44k over reserve
- Property meets reserve before the final bidding stage
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Documentation & Contracts
- ACT - listing documents
- NSW - listing documents
- NT - listing documents
- QLD - listing documents
- SA - listing documents
- TAS - listing documents
- VIC - listing documents
- WA - listing documents
- New Zealand - listing documents
- ACT - bidder registration and terms of use
- NSW - bidder registration and terms of use
- NT - bidder registration and terms of use
- QLD - bidder registration and terms of use
- SA - bidder registration and terms of use
- TAS - bidder registration and terms of use
- VIC - bidder registration and terms of use
- WA - bidder registration and terms of use
- New Zealand - bidder registration and terms of use
- Openn offers' terms of use
- Openn tender terms of use
- How to set up default contract terms for an agency
- Troubleshooting
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Agent Videos and Tutorials
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Agent Videos and Tutorials
- How to Use the Communications Hub to Message Your Participants
- How to Configure Campaign Settings on Openn
- How to Upload and Share Documents on a Property Listing in Openn
- How to Give Your Vendors Access to Their Campaign Dashboard
- How to Manage Team Settings on a Property in Openn
- How to Set Up and Edit Your Default Offer Form on Openn
- How to Set Up an Agent Account on Openn
- How to Set Up an Agency Admin Account on Openn
- How to Use Transparency Settings to Negotiate the Best Price on Openn
- How to Use the Offer Comparison Report on Openn
- How to Launch a Property on Openn Without a CRM Integration
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Agent Videos and Tutorials
How do I place my starting bid?
Modified on: Tue, 5 Nov, 2019 at 2:32 PM
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