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FAQ's for Buyers
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FAQ's for Buyers
- Key benefits for Buyers
- How do I register to bid or observe?
- How do I bid on a property?
- Do I have to bid once registered?
- If the Final Bidding Stage starts early, what notice do I get?
- Can I wait and see how many others are bidding before I bid?
- If I win, when do I pay the deposit?
- How do I place my starting bid?
- Why has the Final Bidding Stage paused?
- What happens once my bid is accepted?
- How to place a bid in an Openn negotiation campaign
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FAQ's for Buyers
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FAQ's for Sellers
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FAQ's for Sellers
- Key benefits for Sellers
- Why should I sell my home with Openn Negotiation?
- Can I sell my property privately?
- Are we obligated to take the highest bid?
- Can a seller accept a cash offer over a subject to finance offer?
- I want to sell my home through Openn Negotiation
- Can I get a refund if my property doesn't sell?
- Can we set a minimum starting price?
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FAQ's for Sellers
- How Openn works
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Using Openn Negotiation
- Preparing for the appraisal
- Pre-Upload
- Uploading
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Web Portal Instructions
- Instructions for managing listings on web portals
- Web portal instructions after each bid is received
- Web portal instructions - before you have a bid
- Web Portal Advertising - Price Field examples
- Web Portal Advertising - Headline examples
- Web Portal Advertising - Property description area text
- How to improve the performance of your advertisement
- Online Auction feature with realestate.com.au
- Online Auction feature with Domain
- Managing buyer enquiries and home opens
- Managing Bids
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What to do when you have no bids
- What to do at launching a listing, to get your first bid
- What to do when you have no bids, 3-5 days after launch
- What to do when you have no bids, 7 days or more after launch
- Solutions when buyers are not enquiring at all
- Solutions when Buyers are enquiring but not inspecting
- Solutions when Buyers are inspecting but don't like the property at any price
- Solutions when Buyers are waiting to place a bid
- Before the Final Bidding Stage (FBS)
- The Final Bidding Stage
- After the Final Bidding Stage
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SMS & Email Templates
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Openn Negotiation / Auction
- Buyer price enquiry response (email)
- Confirm appraisal and prepare to discuss Openn (SMS)
- Following new bid on property to registered interest / unqualified buyers (SMS)
- Convert a listing to Openn after receiving a low offer (SMS/Email)
- Buyer price enquiry response (SMS)
- Reminder to interested buyers following enquiry (SMS)
- Confirm appraisal and prepare seller (Email/SMS)
- Instructions on how to bid (SMS/Email)
- Convert a stale listing to Openn (SMS/Email)
- Reminder to non-qualified bidders to register before FBS (SMS)
- Confirm bidder is now qualified to participate (SMS/Email)
- Have your seller help to get a better price (Email)
- What to do when you have no bids (SMS/Email)
- Preparation instructions for bidders before FBS (Email)
- Follow up on email sent to prepare Bidder for FBS (SMS)
- Preparing for the Final Offer Stage (Email)
- Openn Offers / Private Treaty
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Openn Negotiation / Auction
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Video Library
- General Marketing Videos
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Openn Negotiation Videos
- Video - Benefits for Buyers
- Video - Benefits for Sellers
- Video - Explainer for Buyers (Openn Negotiation demo)
- Video - The most exciting way to buy and sell real estate
- Video - Cyril, an 80 year old seller
- Video - Openn Negotiation Explainer for Buyers (Mandarin / Chinese)
- Video - Cyril’s Openn Negotiation experience as a seller
- Video - Openn Negotiation Buyer Timeline
- Video - Michelle's Seller experience
- Video - Preparing Buyers for the Final Bidding Stage
- Video - Meet Lindsay and Kim, the Buyers who became Sellers
- Video - Michelle's buyer experience
- Openn Offer Videos
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Using Openn Offers
- Pre-Upload
- Uploading
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Managing Offers
- How to instruct a buyer to place an offer
- How to progress an offer
- How to select the winner in an Openn Offer campaign
- Generating contracts to the winning buyer
- Updating Openn Offer listing to Under Offer / Sold
- Price transparency with Openn Offers
- Seller view in Openn Offers
- Minimum increments in an Openn Offer campaign
- The Final Offer Stage
- Video Tutorials
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Agent and Agency Admin
- 1. Getting started
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2. Managing a property
- Understand Transparency Settings
- Customise Your Offer Form
- Onboard Your Seller to Observe the Sale
- Assign a Team to a Property Listing
- Using the Observe Function
- Relaunch a Campaign
- Update Display Price After the Sale
- Documenting the Reserve Price on a Listing
- Update Openn Offer Campaign to Sold/Under Offer
- Copy a Listing
- Update a Property to Sold
- Send an Invitation to a Public Property Page
- View My Invoice
- 3. Managing offers and bids
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4. Finalising the sale
- Managing Bid/Offer Withdrawal in the Final Stage
- Pausing the Countdown Timer
- How to Change the Final Stage Date
- The Property Sold after Passing in at the Final Bidding Stage
- Creating and Managing Contracts
- How to Prepare and Send a Contract of Sale
- How to Create and Manage Contract Templates
- How to Send Other Documents for Signature
- How to Manage External Contacts
- How to Track Signatures and Documents
- How to Manage Recipients and the Signing Flow
- 5. Generating leads and appraisal
- 6. Managing your account
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7. SMS & Email Templates
- Preparation Instructions for Bidders Before FBS (Email)
- Reminder to Interested Buyers Following Enquiry (SMS)
- Convert a Stale Listing to Openn (Email/SMS)
- Confirm Appraisal and Prepare Seller (Email/SMS)
- Confirm Bidder Is Now Qualified to Participate (Email/SMS)
- Instructions How to Place an Offer (SMS)
- Have Your Seller Help to Get a Better Price (Email)
- What to Do When You Have No Bids (Email/SMS)
- Instructions on How to Bid (Email/SMS)
- Convert a Listing to Openn After Receiving a Low Offer (Email/SMS)
- Reminder to Non-Qualified Bidders to Register Before FBS (SMS)
- Buyer Price Enquiry Response (Email)
- Confirm Appraisal and Prepare to Discuss Openn (SMS)
- Buyer Price Enquiry Response (SMS)
- Follow Up on Email Sent to Prepare Bidder for FBS (SMS)
- Preparing for the Final Offer Stage (Email)
- Following New Bid on Property to Registered Interest / Unqualified Buyers (SMS)
- 8. Openn For Inspection
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Additional resources - video library
- How to Buy With Openn (Video)
- Benefits for Buyers (Video)
- Preparing for the Final Offer Stage (Video)
- Openn Negotiation Buyer Timeline (Video)
- Michelle’s Buyer Experience (Video)
- Meet Lindsay and Kim, the Buyers Who Became Sellers (Video)
- Why Buyers, Sellers and Agents Love Openn! (Video)
- Cyril, an 80 Year Old Seller (Video)
- Benefits for Sellers (Video)
- Openn Negotiation for Buyers (Mandarin / Chinese)
- What Is Openn? (Video)
- Openn Negotiation for Buyers
- Cyril’s Openn Negotiation Experience as a Seller (Video)
- The Most Exciting Way to Buy and Sell Real Estate (Video)
- Preparing Buyers for the Final Bidding Stage (Video)
- Michelle’s Seller Experience (Video)
- After 1 Year on the Market, “Sell Our Home in 1 Month or You’re Fired” (Video)
- Openn Offers for Agents (Video)
- Set Up Your Agent Link
- Openn Videos
- Openn Offers for Buyers and Sellers (video)
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Focus on using Openn Offers
- How to Select the Winner in an Openn Offer Campaign
- How to Progress an Offer
- Managing the Final Offer Stage
- Seller View in Openn Offers
- Getting Started With Openn Offers
- Openn Offers Walkthrough (Intro and Demo)
- How to Instruct a Buyer to Place an Offer
- Updating Openn Offer Listing to Under Offer/Sold
- Generating Contracts to the Winning Buyer
- Price Transparency with Openn Offers
- Minimum Increments in an Openn Offer Campaign
- Updating the Display Price After the Property Has Sold/Passed In
- Openn Offers Demo
- Using Openn Offers
- How to Upload to Openn Offers, Step by Step
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Focus on using Openn Negotiation
- Solutions When Buyers Are Not Enquiring at All
- What to Do When You Have No Bids, 3-5 Days After Launch
- How to Relaunch a ‘Passed In’ Listing
- Preparing Buyers for the Final Bidding Stage
- Agent Preparation for the Final Bidding Stage
- The Property Has Sold! What’s Next?
- Solutions When Buyers Are Inspecting but Don’t Like the Property at Any Price
- What to Do at Launching a Listing, to Get Your First Bid
- Getting Your First Bid (Dialogue)
- Solutions When Buyers Are Waiting to Place a Bid
- To Do After Each Bid Is Approved
- How to Extend the Final Bidding Stage
- Final Bidding Stage Diagnosis
- How to Accept a Sole Bidder
- What to Do When You Have No Bids, 7 Days or More After Launch
- Solutions When Buyers Are Enquiring but Not Inspecting
- Final Bidding Stage Advice With 1 Bidder
- Listing Documents and Agency Agreements (Openn Negotiation)
- Key Benefits of Openn Negotiation for Sellers (Dialogue)
- Preparing for the Appraisal
- During the Appraisal Checklist
- Convert a Listing to Openn Negotiation (Dialogue/SMS)
- Getting Started with Openn Negotiation
- Top 3 Tips to Remember When Starting Your Campaign
- How to Upload an Openn Negotiation Campaign, Step-By-Step
- When You Need to Enter the Reserve Price on Your Listing
- Instructions for Managing Listings on Web Portals
- Web Portal Instructions After Each Bid Is Received
- Web Portal Instructions - Before You Have a Bid
- Web Portal Advertising - Price Field Examples
- Focus on using Openn Tender
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Tutorials & How To
- How to Approve or Discontinue Agency Membership
- CRM Integrations
- How Can I Find My Invoice?
- How to Update Your Directory Profile
- How to Set Up Agency Default Terms
- How to Set Up Team Notifications
- How to Send an Invitation to Your Public Property Page
- How to Set Up Your Seller to Watch the Sale
- How to Edit a Listing
- How to Assign a Team to a Listing
- How to Copy a Listing
- Verifying Emails
- Buyer Experience Placing a Bid Before Creating a Profile on the App
- How to Reinvite a Withdrawn Buyer
- How to Withdraw a Leading Bid
- Bringing Forward the Final Bidding Stage (FBS)
- How to Change an Under Offer or Passed in Property to Sold
- How to Use the Auto Increment Feature
- How to Print a Property Report
- How to Create a “Just Listed” Graphic in Canva
- How to Set Up a Screen Recording
- How to Update Your Auctioneer Profile
- How to Set Up Your Agent Link?
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Marketing Resources
- Seller benefits (flyer and brochures)
- Mortgagee direct mail letter
- What is Openn for buyers (brochure)
- Will Ainsworth case study
- A Certified Agent is now selling in your area (print outs)
- Home Open / OFI QR Code Template Flyer (brochure)
- Buyer Timeline (brochure)
- Sales methods compared explainer (brochure)
- Openn logos and guidelines
- Certified Openn agent marketing graphics
- Sold with Openn stickers
- 4 years on the market, property sells in 30 days with Openn negotiation
- Real-time buyer competition, achieving $44k over reserve
- Property meets reserve before the final bidding stage
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Documentation & Contracts
- ACT - listing documents
- NSW - listing documents
- NT - listing documents
- QLD - listing documents
- SA - listing documents
- TAS - listing documents
- VIC - listing documents
- WA - listing documents
- New Zealand - listing documents
- ACT - bidder registration and terms of use
- NSW - bidder registration and terms of use
- NT - bidder registration and terms of use
- QLD - bidder registration and terms of use
- SA - bidder registration and terms of use
- TAS - bidder registration and terms of use
- VIC - bidder registration and terms of use
- WA - bidder registration and terms of use
- New Zealand - bidder registration and terms of use
- Openn offers' terms of use
- Openn tender terms of use
- How to set up default contract terms for an agency
- Troubleshooting
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Agent Videos and Tutorials
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Agent Videos and Tutorials
- How to Use the Communications Hub to Message Your Participants
- How to Configure Campaign Settings on Openn
- How to Upload and Share Documents on a Property Listing in Openn
- How to Give Your Vendors Access to Their Campaign Dashboard
- How to Manage Team Settings on a Property in Openn
- How to Set Up and Edit Your Default Offer Form on Openn
- How to Set Up an Agent Account on Openn
- How to Set Up an Agency Admin Account on Openn
- How to Use Transparency Settings to Negotiate the Best Price on Openn
- How to Use the Offer Comparison Report on Openn
- How to Launch a Property on Openn Without a CRM Integration
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Agent Videos and Tutorials
Preparing for the Appraisal
Modified on: Tue, 1 Sep, 2026 at 2:57 PM
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